Frequently Asked Questions

General Questions

Who owns OiOi?Who owns OiOi?

OiOi is proudly Australian and was founded in 1997 by Lisa Bennetts, who remains the owner to this day. Inspired by her daughter Isabella, who sparked the creation of OiOi’s very firstnappy bagdesign, Lisa now runs the business alongside Isabella. Discover more about their journey and the story behind OiOi here: The OiOi Story.

How do you pronounce OiOi?

It is pronounced "oy-oy" (rhymes with boy, toy etc.) When Isabella was a baby, her parents would say "Oi!" to get her attention and this is what inspired the brand name.

How can I contact you?

We're here to help! Simply contact us using the Contact Us form or give us a call on (03) 9042 4886. We are open 8:30 am - 4:30 pm AEST weekdays (excluding Victorian public holidays), so you can expect to hear back from us within 1-2 business days.

Ordering & Shipping

How quickly will my order be shipped?

Where does OiOi ship from?

All orders are shipped from our warehouse in Melbourne, Australia.

What does pre-order mean?

Pre-order allows you to secure popular items that have temporarily sold out. We open pre-orders only when restocks are confirmed and en route to us, so we can provide an accurate estimated arrival time.

Are there additional charges for international shipping?

Yes, any importation charges, taxes, or customs duties incurred within the recipient's country are the responsibility of the buyer/recipient. Your delivery charge does not include these additional costs. For more details, see our Shipping Policy.

Where can I shop OiOi in person?

You can shop in person at our showroom in Melbourne or at one of our authorised stockists.

Returns & Exchanges

What is your return policy?

We offer a hassle-free return policy within 30 days of purchase. Items must be unused and in their original packaging. We do not offer returns for Gift Cards or Final Sale items. For more details, check out our Returns Policy.

Do you offer a warranty on your products?

Yes, we offer a 12-month warranty on our products. Please note exclusions apply. For full details, visit our 12-Month Warranty Policy.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and UnionPay. You can also pay using mobile wallets like Apple Pay and Google Pay, or payment gateways such as PayPal.

Do you offer Afterpay?

Yes, we offer Afterpay for your convenience.

Product-Specific

Nappy Bags

Which nappy bag is best?

Our best-selling nappy bag is the Signature Nappy Backpack in Vegan Leather. It has won multiple awards (including the Bounty Baby Awards for Best Nappy Bag in 2024) and is loved for its stylish design, spacious compartments, and easy-to-clean materials.

What do you need in a nappy bag?

Choosing the right nappy bag is all about finding one that suits your needs and lifestyle. Consider factors like size, compartments, and material. For a detailed guide, check out our Nappy Bag Buying Guide.

Do your nappy bags have insulated compartments for bottles?

Yes, all of our nappy bags have two insulated pockets on the outside for bottles, and they also come with a portable insulated bottle holder. You can find more details about the Insulated Bottle Holder here.

What materials are your nappy bags made from?

We offer our nappy bags in a wide range of materials including faux leather, genuine leather, nylon, canvas, and neoprene. All designs have a water-resistant nylon lining to make cleaning spills easy.

Product-Specific

Pram Liners

What is the purpose of a pram liner?

A pram liner protects the stroller from spills, stains, and wear and tear, making it easier to clean and more durable.

Can the pram caddy be used as a shoulder bag?

Yes, OiOi pram caddies can convert into a shoulder bag using the included strap, offering versatility for parents on the go.

Are there safety guidelines for using the pram caddy?

Please detach the pram caddy and accessories from the stroller before removing your child to prevent tipping. Additionally, some pram manufacturers advise against using pram straps; always refer to your stroller's safety guidelines.

How do I attach the stroller straps?

Attaching the stroller straps is simple. Follow the step-by-step instructions in this guide.

Product-Specific

Change Mats

What is a portable change mat?

A portable change mat is a compact, foldable mat designed for on-the-go nappy changes. OiOi offers two options: the Change Mat Clutch and the Changing Pouch.

What type of change mat is best for me?

Choosing the right change mat depends on your family's needs and lifestyle. Check out our upcoming blog post for guidance (coming soon).